Parts & Service

Fusion Cine is Canada's preferred
authorized Service Center

Pro certified service and warranty work is performed at our Vancouver, BC location

Sony Service Repair
Arri Service - Repair

Lighting

SmallHD Repair

What do we repair?


Sony Professional &
Broadcast Audio & Video Equipment

Sony Projectors & Video conferencing

Sony Projectors &
Video conferencing

Sony DSLR Cameras,
Sony Mirrorless Cameras, & Camcorders

ARRI Professional Lighting

ARRI Professional Lighting
(For purchases done at Fusion Cine)

Other services:

Monitor & Projector Calibration

Monitor &
Projector Calibration

Lens Focus Calibration (PL & EF)

Lens Focus Calibration
(PL & EF)

Screen Protector application

Screen Protector
application

Firmware Update

Firmware Update

Equipment Cleaning & Evaluation

Equipment Cleaning
& Evaluation

Camera Matching

Camera Matching


Out of warranty?

We can evaluate your equipment and provide you with an estimate.

*If your warranty is still valid, check the section below. Please note we only work with Canadian warranties.

Professional Equipment repair

Professional Equipment repair
Evaluation Fee

$120 (waived after ordering a repair)

Consumer Equipment repair

Consumer Equipment repair
Evaluation Fee

$25 (waived after ordering a repair)

How to get started?

Drop-in Sony Service

Drop-in

You can drop off directly or you can ship in to us. We will do our best to get your product evaluated within 2 business days. If warranty a copy of the proof of purchase will be required.

Shipping equipment for repair

Shipping equipment for repair

Make sure you secure the item well inside of a plain box so it does not bump around or get damaged during transport. We do not recommend you ship in the original box without covering it up first. Please make sure you enclose all of your contact details inside the box along with a brief description of the issue fault. Do not send in any accessories including batteries or memory cards unless the issue you are experiencing is directly related to one of these items.

Service Repair Hours of Operation

Hours of Operation / Contact info

1469 Venables Street. Vancouver. BC Canada V5L 2G1
Monday to Friday
8:00 am - 6:00 pm PST
Please go through the back between 8:00 am and 9:30 am.

Email: serviceteamfusioncine.com
Phone: 604.879.0003 Extension: 420
Toll Free: 1.855.858.2463

Your equipment is in good hands.

Positive Reviews Sony Service

Evan Groves

Nov 2019

Absolutely amazing service. I booked my A7S in for a sensor cleaning (it had terrible spots on the sensor). The Fusion Cine service department were great in letting me know...

Camera repair best reviews

Addie G

October 2019

Fusion Cine's service dept did a fantastic job on the repair of a Sony product. Expert, friendly, and very timely. Highly recommended!

Broadcast repair reviews

Jeffy Tam

Nov 2019

Great staff, very helpful. I am amazed by how fast they can repair my camera. I have a sony a7ii, sent in repair on monday, got it back on friday! Shout out to Gary!

See more reviews

Do you have any other questions?

  • How do I pay for my repair?
    Once the repair is completed you can pay when picking up. Cash, Debit, Visa, MasterCard and American Express accepted. If you have shipped in, we’ll send you a secure online payment request prior to sending back to you.
  • What is an evaluation fee?
    Our evaluation fee is the cost for our technicians to look at your product and diagnose the fault when out of warranty. This can include testing, checking functions and in some cases disassembling your product to check for problems. We will call or email you once the evaluation is completed to let you know what the cost will be for repair before we proceed.
  • What is the warranty on a repair?
    We provide a 90-day warranty on the parts and labor confined to the work carried out.
  • How long does it take for a repair?
    We try to get all units evaluated within 48 hours of receipt, however, this will vary with the problem and how intermittent the issue may be. Parts availability can definitely have an effect on turnaround time and we’ve little control of this. We’re here to help and will work with you to get urgent repairs back to you as soon as possible.
Questions about service repair

More questions? Check our FAQ page or contact us at serviceteamfusioncine.com or our contact page link below.

Contact Service